The travel industry has been hit particularly hard as a result of the outbreak of the COVID-19 coronavirus. At Travelport, we want to ensure we’re doing all we can to help the industry through this unprecedented situation.
Below you will find a selection of airline policy changes to help you stay informed as developments rapidly evolve. We will be sending this update to you on a weekly basis, with information on any further policy changes relating to cancellations, change fees, waivers and flight schedules.
We have also launched a microsite to provide you with news, research and data to help your business through these challenging times. Here you will also find the most up to date information available from a comprehensive list of global airlines.
Click to find the most up to date information for airlines of each region.
Travel waivers offered by region and booking date, please reference link. Read More
Change fee’s waived up to 2 weeks in advance for travelers that purchased before March 1st for travel through April 30th. Read More
Waiving change and cancellation fee for travel through April 30th for tickets purchased on/before February 26th, and for new tickets purchased between February 27th and March 31st.
Exemptions and change policies offered by International and Domestic tickets.
Adjustments can be made to itineraries without change fees. Read More
Please reference link for additional information. Read More
Waiving fees for all travel departing in March or April rebooking and travel required by December 31, 2020. Read More
Customers can make a one-time, fee-free change for travel reservations made between March 10th and March 31, 2020, without any fare difference applying. Read More
Tickets can be canceled and a credit will be given for a future trip. Read More
Flights booked between March 1-31 can make a one-time, fee-free change to a future travel date; applicable fare differences will apply. Read More
Travel waivers offered by region and booking date, please reference link. Read More
Waiving cancellation and change fees for bookings made on or before March 10th for travel from March 10th through April 30th. Read More
Funds used to pay for a flight can be applied to a future flight, must be canceled at least 10 minutes prior to departure. Funds valid for a future trip up to a year from the original purchase date. Read More
Waive change fees for any bookings (Domestic & International) made between March 3rd and March 31st. Read More
Air New Zealand wishes to thank agency partners for their significant efforts in looking after customers in response to COVID-19. We are offering the option to hold fares in credit for any international or domestic bookings for travel commencing between 20 March and 30 June 2020. For further information please refer to the Air New Zealand COVID-19 flexibility policy. Read More
ANA has adopted a range of precautionary measures in response to the outbreak of the new-type coronavirus (COVID-19) in order to maintain a safe, secure environment for its customers, flight/cabin crew and other employees. Read More
Ticket Change/Refund Guideline for COVID-19 (As of Mar 20). Read More
Bangkok Airways News and Announcement on COVID-19. Read More
Non-operating and departing route information (based on 4/8). Read More
Announcement for COVID-19 outbreak incident. Read More
All Aegean (390) and Olympic Air (050) tickets, regardless of issuance date, including at least one flight with a travel date until 31st May 2020, can be reissued from 2nd until 10th April 2020 for the same destination and new travel dates after 1st June (at least one flight) without applying rebooking fees or collecting any fare difference. Read More
You are free to change the date of any tickets purchased up until 31st March, and you can fly within the next 12 months, only by paying the fare difference in case the reserved fare is not available on the new date. Read More
Get the latest travel information, flight cancellation options, and how to change your booking. Read More
Due to the Coronavirus outbreak, the following guidelines have been published for customers who have a ticket purchased on flights operated by Iberia, Iberia Express and Iberia Regional Air Nostrum, according to the information detailed below. You have the possibility to request a voucher* for the amount of the ticket. If you bought your ticket to fly with us through a travel agency, you must consult the agency to modify your booking. Read More
Due to the current situation of Coronavirus (COVID-19), we have extended the possibility of rescheduling your flight, without paying the associated change fee, for any TAP route and for any travel date. From now on, the reservation change can be made up to 24 hours before the departure of your first flight, rescheduling the new trip to any destination and flying until December 31, 2020. Alternatively, we fully refund the amount paid for the purchase of the ticket, by issuing a voucher, sent by email, valid for one year, for use on a future journey of your choice. Read More
Read on to find out about canceled flights. Read More
Tickets can be canceled and a credit will be given for a future trip. Read More
Flights booked between March 1-31 can make a one-time, fee-free change to a future travel date; applicable fare differences will apply. Read More
Travel waivers offered by region and booking date, please reference link. Read 
Waiving cancellation and change fees for bookings made on or before March 10th for travel from March 10th through April 30th. Read More
Funds used to pay for a flight can be applied to a future flight, must be canceled at least 10 minutes prior to departure. Funds valid for a future trip up to a year from the original purchase date. Read More
Waive change fees for any bookings (Domestic & International) made between March 3rd and March 31st. Read More
Air New Zealand wishes to thank agency partners for their significant efforts in looking after customers in response to COVID-19. We are offering the option to hold fares in credit for any international or domestic bookings for travel commencing between 20 March and 30 June 2020. For further information please refer to the Air New Zealand COVID-19 flexibility policy. Read More
ANA has adopted a range of precautionary measures in response to the outbreak of the new-type coronavirus (COVID-19) in order to maintain a safe, secure environment for its customers, flight/cabin crew and other employees. Read More
Ticket Change/Refund Guideline for COVID-19 (As of Mar 20). Read More
Bangkok Airways News and Announcement on COVID-19. Read More
Non-operating and departing route information (based on 4/8). Read More
Announcement for COVID-19 outbreak incident. Read More
See COVID-19 Travel Information. Read More
Find out about Ticketing Procedures for COVID-19. Read More
All Aegean (390) and Olympic Air (050) tickets, regardless of issuance date, including at least one flight with a travel date until 31st May 2020, can be reissued from 2nd until 10th April 2020 for the same destination and new travel dates after 1st June (at least one flight) without applying rebooking fees or collecting any fare difference. Read More
You are free to change the date of any tickets purchased up until 31st March, and you can fly within the next 12 months, only by paying the fare difference in case the reserved fare is not available on the new date. Read More
Get the latest travel information, flight cancellation options, and how to change your booking. Read More
Due to the Coronavirus outbreak, the following guidelines have been published for customers who have a ticket purchased on flights operated by Iberia, Iberia Express and Iberia Regional Air Nostrum, according to the information detailed below. You have the possibility to request a voucher* for the amount of the ticket. If you bought your ticket to fly with us through a travel agency, you must consult the agency to modify your booking. Read More
Due to the current situation of Coronavirus (COVID-19), we have extended the possibility of rescheduling your flight, without paying the associated change fee, for any TAP route and for any travel date. From now on, the reservation change can be made up to 24 hours before the departure of your first flight, rescheduling the new trip to any destination and flying until December 31, 2020. Alternatively, we fully refund the amount paid for the purchase of the ticket, by issuing a voucher, sent by email, valid for one year, for use on a future journey of your choice. Read More
Read on to find out about canceled flights. Read More
COVID-19 travel updates. Read More
